BSO Mobile Club: 
or Enroll Online!
Join the BSO Mobile Club and be notified of performance reminders, premiums and special offers directly to your cell phone.
There is no cost to join the BSO Mobile Club, however standard text messaging charges may apply from your cellular service provider.
Podcasts / RSS
Access our large library of audio and video podcasts!
BSO Podcast
Boston Pops Podcast
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Phone Numbers:
Main Line: 617-266-1492
Shop: 617-638-9383
Subscriptions: 888-266-7575
Tickets: 888-266-1200
Service: 413-637-5381
To Make a Donation: 617-638-9267
Inquiring About Receiving Ticket Donations: 617-638-9479
Hours of Operation:
Non-performance
Monday through Friday: 10:00AM - 5:00PM EST
Monday through Friday: 10:00AM - 6:00PM EST (Tickets only)
Saturday: 10:00AM - 6:00PM EST (Tickets only)
Privacy:
We respect your privacy. At some times we may share our information with other like-institutions in the Boston area. If at any time you would like to be removed from our mailing list, please contact us at customerservice@bso.org
Security:
Our website uses Secure Sockets Layer (SSL) technology which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Symphony Shop Hours & Location:
The Symphony Shop is located in the Cohen Wing of Symphony Hall on Huntington Avenue. The Symphony Shop is located on the first-balcony level. Merchandise may also be purchased online at www.bso.org.
Symphony Shop Hours:
(Closed July and August)
Every Thursday & Saturday - 3:00 pm - 6:00 pm
Performances when the Cafe is open - 5:30 pm through intermission
Performances when the Cafe is closed - hall doors through intermission
Membership Discount:
Your BSO membership may entitle you to a discount. At this time, membership discounts are not available towards your balance when shopping online, as they are when shopping in person at the Symphony Shop or Tanglewood Glass House. We hope to have this option available soon for online shopping. If you have questions regarding your membership benefits, please telephone the Development Office at 617-638-9250.
Tax:
There is a 6.25% state sales tax on all items (except for food and clothing) shipped to addresses in Massachusetts. There is no tax on any items shipped to addresses outside of Massachusetts; this includes international orders.
Gift Orders:
All purchases made as a gift have the option of a gift card being enclosed with your message. Recipients of gift orders will not have the receipt sent to them.
Shipping:
Standard Mail
Standard Mail is delivered within 10 Business days for U.S. orders.
Standard U.S. Shipping Rate, based on merchandise total:
$ 5.95 - for orders up to $25.00
$ 7.95 - for orders $25.01 to $50.00
$ 9.95 - for orders $50.01 to $100.00
$12.95 - for orders $100.01 to $200.00
$15.95 - for orders $200.00 and over
UPS doesn't accept P. O. boxes. A street address must be entered.
International Orders
The International shipping rate for purchases other than the BSO Archives CD-Set varies and will not be added to the checkout total. Shipping charges will be processed separately once the package is shipped.
Broadcast Archives CD set
Shipment of the BSO Archives CD set to International addresses will be sent via DHL, as such additional shipping charges may apply if you have purchased other items in your order. We will process your order based on the shipping charges provided by the DHL Shipment Calculator. That cost will not be reflected in your Order Confirmation from the BSO (either on-screen or by email). An additional rate will apply for multiple BSO Archives CD-Sets shipped domestically. The additional rate will be $10.00 per additional CD-Set for Standard shipping, and $15.00 per additional CD-Set for Express shipping.
Large Orders
Shipping rates may increase depending on the weight and quantity of the merchandise selected; you will be contacted by a staff member prior to shipping if the rate is non-standard.
Exchanges/Returns:
Products may be returned or exchanged within 30 days and meeting the following conditions. A copy of the receipt is required for all transactions.
CDs
CDs may not be exchanged if they have been opened. If the CD has been opened and it is found to not be in working condition, please telephone the Shop to arrange an exchange for a new copy.
Apparel
Clothing may be exchanged for size or color based on availability.
Books and Novelties
Other products may be exchanged based on availability.
Shipping and Returns/Exchanges
The Shop will pay for return shipping only if the product received is damaged. If you wish to make an exhange or return, and you are able to come to the store, your opportunity to select a different product to exchange it for may be better. If you are unable to come to the Shop in person, the item will need to be returned by mail, at your expense, with a copy of the receipt. The return shipping address is: Attn: Symphony Shop, Boston Symphony Orchestra, Symphony Hall, 301 Massachusetts Ave., Boston, MA 02115.
Gift Returns and Exchanges
You may bring the product to the Shop or return it by mail for an item of equal value, however, credit will not be extended. Please call the Shop if you have questions regarding this process, especially if you do not have a copy of the receipt.
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